Award Categories
Click on award categories below for details on how to enter.
AWARD CATEGORY:
01 BPO Contract of the Year
The BPO Contract of the year will be judged on the basis of its ability to deliver both initial and ongoing business benefit to the client, incorporating both best practice and ongoing service innovation.
Factors for review include:
- Benefit realisation: what benefits were delivered to the client organisation against target?
- Approach taken to benefits realisation: what mechanisms were used to speed up the delivery of benefit to the client and ensure certainty of outcome?
- Standardisation of processes and use of best practice
- Use of tools and technology
- Use of analystics
- Approach to ongoing service innovation
Please also incorporate and answer the questions outlined in the BPO Contract of the Year supplement sheet within your submission
BPO_Contract_of_the_Year_-_Supplement_Sheet_docx.pdf
Maximum 1200 words
AWARD CATEGORY:
02 IT Outsourcing Project of the Year
Factors for review include:
- Objectives: what were the key project objectives
- Implementation: how successful were the control measures? Please state the start date and completion date of the project.
- Evaluation: how did you measure the success of the project eg improved quality of service, improved SLAs / KPI s etc. How did the objectives compare to client deliverables achieved? It is essential to demonstrate the business case and provide statistics for the client’s tangible Return on Investment (ROI).
- Best practice: how did the project demonstrate best practice? Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
- Innovation: please state what was unique or different about this project and why you should win this award
Maximum 1200 words
AWARD CATEGORY:
03 Financial Services Outsourcing Project of the Year
Factors for review include:
- Objectives: what were the key project objectives
- Implementation: how successful were the control measures? Please state the start date and completion date of the project.
- Evaluation: how did you measure the success of the project eg improved quality of service, improved SLAs / KPI s etc. How did the objectives compare to client deliverables achieved? It is essential to demonstrate the business case and provide statistics for the client’s tangible Return on Investment (ROI).
- Best practice: how did the project demonstrate best practice? Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
- Innovation: please state what was unique or different about this project and why you should win this award
Maximum 1200 words
AWARD CATEGORY:
04 Public Sector Outsourcing Project of the Year
Factors for review include:
- Objectives: what were the key project objectives
- Implementation: how successful were the control measures? Please state the start date and completion date of the project.
- Evaluation: how did you measure the success of the project eg improved quality of service, improved SLAs / KPI s etc. How did the objectives compare to client deliverables achieved? It is essential to demonstrate the business case and provide statistics for the client’s tangible Return on Investment (ROI).
- Best practice: how did the project demonstrate best practice? Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
- Innovation: please state what was unique or different about this project and why you should win this award
Maximum 1200 words
AWARD CATEGORY:
05 Telecommunications, Utilities and High-Tech Outsourcing Project of the Year
Factors for review include:
- Objectives: what were the key project objectives
- Implementation: how successful were the control measures? Please state the start date and completion date of the project.
- Evaluation: how did you measure the success of the project eg improved quality of service, improved SLAs / KPI s etc. How did the objectives compare to client deliverables achieved? It is essential to demonstrate the business case and provide statistics for the client’s tangible Return on Investment (ROI).
- Best practice: how did the project demonstrate best practice? Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
- Innovation: please state what was unique or different about this project and why you should win this award
Maximum 1200 words
AWARD CATEGORY:
06 Offshoring Operation of the Year
Open to vendors, service providers, and software consultants.
Factors for review include:
- Describe what makes you different from all other offshoring operations eg highlight procedures, processes,infrastructure etc
- Contribution to clients and the outsourcing industry
- Demonstrate measures of success eg improved quality of service for clients, improved SLAs / KPI s, number of major contracts won etc.
- Demonstration of best practice. Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
Maximum 1200 words
AWARD CATEGORY:
07 Outsourcing Professional of the Year
Factors for review include:
- Examples of excellent work which demonstrates outstanding service management and relationship management
- Highlight what you believe is distinctive about your approach
- Provide evidence of coaching or mentoring of your team
- Provide evidence of thought leadership within the industry
- To support your nomination, please provide testimonials from clients / team members / your employer
- Demonstration of how you show promise as a future leader of the industry
- In no more than 50 words please describe why you should win this award
Maximum 1200 words
AWARD CATEGORY:
08 Outsourcing Service Provider of the Year
Open to vendors, service providers, and software consultants.
Factors for review include:
- Describe what makes you different from all other service providers
- Contribution to clients and the outsourcing industry
- Demonstration of best practice. Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
Maximum 1200 words
AWARD CATEGORY:
09 Outsourcing Contact Centre Provider of the Year
Open to service providers.
Factors for review include:
- Describe what makes you different from all other contact centre service providers
- Contribution to clients and the outsourcing industry
- Demonstration of best practice. Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
Maximum 1200 words
AWARD CATEGORY:
10 Outsourcing Advisory of the Year
Open to consultants, legal advisers, marketing advisers, and recruitment consultants.
Factors for review include:
- Describe what makes you different from all other advisers
- Contribution to clients and the outsourcing industry
- Demonstration of best practice. Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
AWARD CATEGORY:
11 Offshoring Destination of the Year
Factors for review include:
- What are the advantages of your country that would appeal to UK companies?
- What level of market penetration has your country made in the UK in the last year?
- What areas of outsourcing does your country specialise in?
- To support your submission, please provide testimonials of UK companies outsourcing to your country
Maximum 1200 words
SPONSOR
TBC
AWARD CATEGORY:
12 Outsourcing End -user of the Year
Open to end-users of outsourcing services only.
Factors for review include:
- Demonstration of how your organisation has implemented an outsourcing strategy with examples of successful outsourcing projects
- Demonstration of how outsourcing has enhanced your organisation’s service delivery including measures of success eg improved quality of service, improved SLAs / KPI s etc.
- Demonstration of the business case including statistics for your organisation’s Return on Investment (ROI)
- Demonstration of best practice. Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
Maximum 1200 words
AWARD CATEGORY:
13 Award for Innovation in Outsourcing
Open to end users, suppliers and the support industry
Factors for review include:
- Outstanding contribution to clients and demonstration of a unique approach or ‘industry first’
- Contribution to the outsourcing industry in terms of setting new standards for industry best practice. Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
- Demonstration of tangible Return on Investment and specific measures for service enhancement
Maximum 1200 words
AWARD CATEGORY:
14 Award for Best Practice in Outsourcing
Factors for review include:
- Contribution to the outsourcing industry in terms of setting new standards for industry best practice. Credit will be given to submissions demonstrating use of the NOA’s Outsourcing Lifecycle Model
- Highlight what you believe to be distinctive about your best practice approach
- Provide evidence of thought leadership within the industry as relates to best practice in outsourcing
Maximum 1200 words
AWARD CATEGORY:
15 Award for Academic Achievement
Open to Masters or MBA students to nominate dissertations
based on a sourcing related topic. The dissertations must
have been submitted and marked during the academic year
2008/2009.
Factors for review include:
- Exploring outsourcing practice that results in the creation of knowledge significant to the outsourcing profession
- Challenging or developing the practice of others in the outsourcing profession.
- The potential to lead to significant insights which are likely to make a lasting impact upon personal and professional understanding
- Demonstrate an ongoing commitment to professional development of self and others
Students should provide a synopsis of the dissertation for
consideration of no more than 1200 words.
AWARD CATEGORY:
16 Award for Corporate Social Responsibility
Factors for review include:
- Objectives: Explain the background of the initiative and give the reasoning behind it? Detail the project objectives.
- Implementation: How was the project delivered to ensure it met set objectives? How were the decisions made? Please state the start date and completion date of the project.
- Evaluation: Who were the stakeholders and what did the CSR initiative deliver to all stakeholders? It is essential to demonstrate the business case and provide statistics for deliverables for all the stakeholders - tangible Return on Investment (ROI) if possible. If the CSR initiative is not for your own company expand on how you achieved the objectives for your client?
- Innovation: please state what was unique or different about this project and why you should win this award.
- Future: Please indicate the future plans for this initiative
Maximum 1200 words
